Return & Refund Policy – INOSAKI
Effective for all purchases made through INOSAKI websites
Returns (Manufacturer Defect Only)
We accept returns only for products with verified manufacturer defects.
Returns for non-defective products are not accepted
Change of mind returns are not allowed
All return requests must be submitted within 3 days of payment confirmation
All defective return requests are subject to manufacturer inspection and approval.
Defective Products & Warranty Returns
If a product is found to be defective due to a manufacturer fault:
The product may be returned for repair or replacement
Customers must provide proof of defect (photos, test results, or written description)
All troubleshooting steps provided by INOSAKI must be completed before return approval
Unauthorized returns will not be accepted
If the manufacturer determines the issue is caused by misuse, improper handling, or conditions not covered under warranty, the customer will be responsible for all related costs.
Return Shipping Costs
For approved manufacturer-defect returns:
Customer pays shipping costs from their location to INOSAKI
INOSAKI bears the shipping cost for sending the repaired or replacement item back to the customer
Original shipping costs are non-refundable
Exchanges
Exchanges are not allowed
Product model, specification, or configuration cannot be changed after order confirmation
Refunds
Refunds are available only for order cancellations, not for delivered products unless otherwise agreed in writing.
Cancellation requests must be submitted within 3 days of payment confirmation
Approved refunds will be processed within 3–5 working days
Refunds are issued to the original payment method
Bank & Processing Fees
All bank charges, payment gateway fees, and transaction fees are borne by the customer
These fees will be deducted from the refund amount
Non-Refundable Items
Refunds will not be granted for:
Products without manufacturer defects
Products that have been used, damaged, or modified
Products with opened or tampered packaging (unless defective)
Custom-made or special-order items
Requests submitted after the 3-day cancellation window